Help Desk Technician

Job not on LinkedIn

July 28

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

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Nebulon

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SaaS • Enterprise • Cybersecurity

Nebulon is a cloud-based software company that focuses on delivering smart infrastructure solutions. With a team of experienced engineers, Nebulon aims to enhance on-prem application infrastructure with a cloud-managed experience, offering efficiency and security for data centers and edge computing environments. Their pioneering technology includes cyber-resilient infrastructure and converged infrastructure services.

51 - 200 employees

Founded 2018

☁️ SaaS

🏢 Enterprise

🔒 Cybersecurity

📋 Description

• Help Desk Technician at Nebulon Dynamics, a leading engineering firm. • First line of support for technical issues via phone, email, or chat. • Monitor system performance and proactively identify potential issues. • Train staff on new software and hardware, creating documentation. • Ensure positive, professional, and solution-focused customer service. • Manage hardware and software inventory, assisting with procurement.

🎯 Requirements

• Education: Associate's degree in IT, Computer Science, or a related field (or equivalent experience). • Experience: 2+ years of experience in a help desk or technical support role. • Experience supporting Windows, macOS, and basic networking. • Technical Skills: Familiarity with help desk software and remote desktop tools. • Understanding of IT security practices and data privacy. • Basic knowledge of networking (VPNs, firewalls, routers). • Soft Skills: Excellent problem-solving and troubleshooting abilities. • Strong verbal and written communication skills. • Patience and a customer-first attitude.

🏖️ Benefits

• Competitive Pay & Benefits: Including health, dental, vision, and 401(k) with company match. • Flexible Work Environment: Fully remote, with the flexibility you need to thrive. • Growth Opportunities: We invest in our people, offering training, mentorship, and career development. • Positive Culture: Join a supportive team that values your contributions and celebrates your successes. • Work-Life Balance: Generous PTO, parental leave, and wellness initiatives to help you stay balanced and refreshed.