Support Consultant

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NEC Software Solutions

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NEC Software Solutions is a company that provides software and digital services with a focus on government, healthcare, housing, and public safety sectors. They offer solutions such as business processing, digital mailroom, document management, and cloud hosting. Their services are designed to be user-centered and are aimed at making a difference in public service technology by bringing in a human touch to support organizations both in the UK and worldwide. NEC Software Solutions is committed to driving innovation and providing services that address changing needs to create stronger communities.

📋 Description

• Deliver exceptional support to NHS customers through helpdesk, email, live chat and telephone • Prioritise, triage and escalate customer issues and service requests • Provide effective solutions that maximise customer value and platform adoption • Liaise between customers, Engineering and Insights teams • Collaborate across Customer Facing teams and communicate customer-impacting changes • Manage user access and permissions with Sales • Deliver virtual customer training, guidance and support • Design and deliver onboarding and training programmes • Empower customers to become confident and self-sufficient platform users • Facilitate new-customer data onboarding • Validate customer data for accuracy, completeness and compliance • Investigate and resolve data-related issues and implement corrective actions • Support customers throughout the data quality lifecycle • Monitor data quality trends and address recurring issues • Collaborate on complex data challenges and improve customer outcomes • Maintain and improve documentation, processes and best practices • Monitor business problems, take immediate action and escalate when required • Support teams with ad hoc administrative requests and projects

🎯 Requirements

• Demonstrable experience in a similar customer support/service role • Excellent customer service and relationship management skills • Proficient in using Excel, including basic formulas, pivot tables and VLOOKUPs • Technical and detail-oriented, comfortable handling data • Excellent written and verbal communication skills • Strong collaboration skills and ability to work effectively with cross-functional teams • Genuine interest in NHS/health and saving customers money • Able to multitask and prioritise • Willing to learn, take on feedback and try new ways of working or thinking • Self-starter able to work independently and/or with remote/distributed teams • Pre-existing right to work and travel within the UK • Satisfactory vetting, references and occupational health checks required; DBS check may also be required depending on the role

🏖️ Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) • 25 days paid holiday with the option to buy/sell (FTE) • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% • A selection of flexible benefits to suit your individual needs • Free access to LinkedIn Learning with over 15,000 courses