Support Consultant

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NEC Software Solutions

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NEC Software Solutions is a company that provides software and digital services with a focus on government, healthcare, housing, and public safety sectors. They offer solutions such as business processing, digital mailroom, document management, and cloud hosting. Their services are designed to be user-centered and are aimed at making a difference in public service technology by bringing in a human touch to support organizations both in the UK and worldwide. NEC Software Solutions is committed to driving innovation and providing services that address changing needs to create stronger communities.

📋 Description

• Provide customer support to NHS hospital customers using the AdviseInc Platform • Manage and resolve enquiries through helpdesk, email, live chat and telephone • Prioritise, triage and escalate customer issues and service requests • Understand customer challenges and provide solutions that maximise platform value and adoption • Liaise between customers, Engineering and Insights teams • Share operational updates and communicate customer-impacting changes across Customer Facing teams • Manage user access and permissions with Sales • Deliver virtual customer training, guidance and support • Design and deliver onboarding and training programmes • Promote best practice, adoption and customer self-sufficiency • Facilitate new-customer data onboarding • Validate customer data for accuracy, completeness and compliance • Investigate data-related issues and implement corrective actions • Support customers throughout the data quality lifecycle • Monitor data quality trends and address recurring issues • Collaborate on complex data challenges and improve customer outcomes • Maintain and improve documentation, processes and best practices • Monitor business problems, take immediate action, escalate when required, and support ad hoc administration and projects

🎯 Requirements

• Demonstrable experience in a similar customer support/service role • Excellent customer service and relationship management skills • Proficient in using Excel, including basic formulas, pivot tables and VLOOKUPs • Technical, detail oriented, comfortable and enjoys handling data • Excellent written and verbal communication skills • Strong collaboration skills, able to work effectively with cross-functional teams • Genuine interest in NHS/health and saving our customers money • Helpful, proactive, good listener and problem solver • Personable, positive and enthusiastic • Acts with integrity and honesty • Flexible and happy to turn your hand to anything • Able to multitask and prioritise • Willing to learn, take on feedback and try new ways of working or thinking • Able to work at pace while delivering high quality work • Curious and inquisitive • Self-starter able to work independently and/or with remote/distributed teams • Pre-existing right to work and travel within the UK • Satisfactory vetting, references and occupational health checks; DBS check may also be required depending on the role

🏖️ Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) • 25 days paid holiday with the option to buy/sell (FTE) • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% • A selection of flexible benefits to suit your individual needs • Free access to LinkedIn Learning with over 15,000 courses