Client Implementation & Success Manager

🕒 September 28

🇺🇸 United States – Remote

💵 $50k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Nelnet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Nelnet is a diversified services company that provides a wide range of solutions including government services, consumer services, technology services, and federal student loan services. The company specializes in customer-centric services, operational optimization, and support, offering digital accessibility, custom development, data analytics, artificial intelligence, and information security. Nelnet also offers business process outsourcing, contact center and back-office processing, loan servicing, and education services. Furthermore, Nelnet is involved in financial management, payment technology, and renewable energy through tax equity funding and solar installations. Nelnet is committed to enhancing education, government service provision, and energy innovation, promoting community engagement and philanthropic efforts through partnerships.

📋 Description

• Lead new client onboarding from kickoff through go-live, including workflow configuration, deliverable management, and expectation setting • Conduct product demos, discovery sessions, and client education to support adoption and pre-sales engagement • Deliver customized administrator and end-user training and maintain supporting training resources • Develop, document, and refine onboarding workflows, process guides, and internal procedures • Mentor and support team members on processes, system navigation, and best-practice client engagement • Monitor client usage and proactively re-engage low-usage customers to promote long-term adoption • Serve as the primary point of contact for ongoing client questions, troubleshooting, and relationship management • Conduct industry research and provide insights into client trends and needs • Coordinate technical issue resolution, manage tickets, and translate requirements across internal stakeholders • Support major incident response by coordinating communications and stabilizing client experience • Conduct QA testing for product releases and provide insights to influence product improvements and roadmap development

🎯 Requirements

• Bachelor’s degree in Business, Education, Technology, Communications, or related field; or equivalent experience • 2+ years in client success, implementation, system onboarding, or client-facing technical roles • Experience configuring systems, delivering training, and supporting workflow development • Experience troubleshooting technical issues and working with cross-functional teams • Experience creating process documentation, guides, or training materials • Certifications or additional training in project management, customer success, product operations, or process improvement preferred • Experience with SaaS environments, QA testing, or product operations preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • HSA • FSA • Generous earned time off • 401K • Student loan repayment • Life insurance & AD&D insurance • Employee assistance program • Employee stock purchase program • Tuition reimbursement • Performance-based incentive pay • Short- and long-term disability • Robust wellness program