Director of Admissions

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November 27

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Nema Health

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Healthcare Insurance • Wellness • Telecommunications

Nema Health is a healthcare company that provides specialized trauma care for patients suffering from PTSD across states like California, Florida, and Pennsylvania. They offer an online intensive trauma healing program that aims to provide rapid relief and long-lasting results through licensed therapists specializing in PTSD care. Their services include one-on-one video therapy sessions, peer support, and support between sessions via messaging and interactive exercises. Nema Health partners with major health insurance plans and offers financial assistance for their services, with a focus on trauma-specific care.

2 - 10 employees

⚕️ Healthcare Insurance

🧘 Wellness

📡 Telecommunications

📋 Description

• Own responsibility for forecasting, achieving and exceeding monthly admissions goals with survivor-centered ethics and experience-enhancing practices • Customize the admissions motion for Nema’s prospective population through a data-driven approach that visualizes and analyzes data from prospects, frontline staff and other sources to distill actionable insights • Establish and model a strong culture of safety, professionalism, growth mindset, joy, and survivor-centered decision-making • Foster an environment in which frontline team members feel supported—especially during high-acuity or emotionally difficult calls and resource shortages • Work closely with growth team leadership to set the strategy of the admissions function at Nema, including revisiting approach/philosophy, innovating entry points to care, and creating net new programming • Run weekly 1:1s with direct reports, hold quality assurance reviews, performance management, and training programs • Coach and train admissions staff in ethical, non-pushy, trauma-informed sales techniques that increase conversion while protecting clinical integrity • Build scripts, objection-handling guidance, and rapport-building frameworks that empower specialists to support survivors effectively • Build dashboards and reporting that track performance, quality, safety risks, and conversion metrics

🎯 Requirements

• 5+ years experience in admissions, patient intake, sales leadership, or call center leadership in health care or behavioral health • 2+ years in a management role with responsibility for growth goals, coaching, performance management, and operational oversight • Values-alignment: mission-driven, collaborative, and committed to survivor-centered care • Strong track record building and improving workflows, systems, and operational consistency • Experience training teams in ethical sales, patient communication, patient relations or service delivery • Deep comfort with CRM platforms and funnel metrics (HubSpot and Sigma) • Exceptional communication skills with an ability to support teams serving vulnerable populations • Strong judgment and reliability in safety and escalation scenarios • Ability to work in a fast-paced, high-growth environment • Strong organizational skills and meticulous attention to detail

🏖️ Benefits

• Competitive equity • Generous PTO • Healthcare stipend • Education stipend • 401K with match • Paid parental leave