Customer Support Agent, Russian-speaking

Job not on LinkedIn

August 8

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Neo Group

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Enterprise • HR Tech

Neo Group is an employee-focused company that prioritizes the growth and wellbeing of its team, cultivating a dynamic and inspiring work environment across the globe. With a diverse workforce of over 1,000 employees from 40 nationalities, Neo Group emphasizes creating a healthy workplace and celebrates festive occasions to foster a sense of community. The company is committed to nurturing talent and skills globally, ensuring a rewarding career adventure for its staff.

501 - 1000 employees

🏢 Enterprise

👥 HR Tech

📋 Description

• Respond to customer inquiries and provide prompt and accurate assistance in Russian through chats, emails and calls. • Handle customer complaints and resolve issues effectively. • Ensure customer satisfaction through professional and courteous communication. • Maintain detailed and accurate records of customer interactions and transactions. • Identify opportunities for process improvements and provide feedback to management.

🎯 Requirements

• Fluent in Russian, advanced English. • Previous experience in customer support or a similar role is a plus. • Excellent communication skills, both written and verbal. Fast speed typing is a plus. • Strong problem-solving and conflict resolution skills. • Confident PC user (aware of cookies/cashу and why/when should clean them). • Ability to multitask and work efficiently in a fast-paced environment. • Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week (including weekends).

🏖️ Benefits

• Remote work opportunity. • Flexible working schedule. • Interesting product. • Salary and bonuses based on your performance. • Learning opportunities. • Career growth prospects.