Client Success Associate

October 22

Apply Now

Receive Emails with Similar Jobs

Nest Veterinary

WebsiteLinkedInAll Job Openings

SaaS • B2B

Nest Veterinary is a SaaS provider that builds and operates white‑labeled wellness plan software for veterinary practices. The platform enables clinics to design custom wellness plans for dogs and cats, streamlines fast client signup, automates member management and billing (including two‑way PIMS integrations and high payment capture), and delivers analytics, reporting, and training to drive recurring revenue, compliance, and client loyalty. Customers report large increases in signups, revenue, and diagnostic activity after migrating to Nest.

1 - 10 employees

Founded 2022

☁️ SaaS

🤝 B2B

📋 Description

• Respond to inbound support requests via email, phone, and chat with empathy, urgency, and clarity. • Troubleshoot user issues with billing, plan setup, client communications, and platform usage. • Maintain accurate records of support tickets and resolutions in our system. • Create and update self-serve support content, including help center articles and training videos. • Assist with onboarding new practices through email campaigns, welcome calls, or follow-up check-ins. • Help improve internal documentation and SOPs to make our support more scalable. • Escalate bugs and common pain points to Product and Hospital Success Managers. • Identify recurring practice needs and suggest improvements to tools, communication, and training materials. • Participate in cross-functional team syncs to advocate for the voice of the customer.

🎯 Requirements

• 1–3 years in a customer support, customer success, or client-facing role (SaaS or healthcare/veterinary preferred). • Excellent verbal and written communication skills—clear, friendly, and confident. • Organized, reliable, and responsive; able to manage multiple cases in tandem. • Comfortable using support tools like Zendesk, Intercom, Loom, and Notion. • Empathetic and enthusiastic about helping veterinary professionals succeed.

🏖️ Benefits

• Be part of a mission-driven team making pet care more proactive and accessible. • Work with kind, motivated teammates in a collaborative and transparent environment. • Help shape the customer experience from the ground up during a high-growth phase.