TechOps Engineer

Job not on LinkedIn

🕒 May 21

🏄 California – Remote

🏄 California – Remote

💵 $100k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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NetBox Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

NetBox Labs is the commercial steward of open source NetBox, a leading platform for operating, automating, and securing networks and infrastructure. It offers products like NetBox Cloud and NetBox Enterprise, designed to serve as a network source of truth, facilitating network automation, configuration management, and data integration for organizations. With a focus on user community and open-source development, NetBox Labs aims to simplify network management and drive efficiency in network operations.

📋 Description

• Own Customer Experience Outcomes: Drive measurable improvements to customer experience: faster resolution of complex issues, fewer repeat incidents, safer upgrades, and clearer guidance. • Lead Critical & Complex Customer Escalations: Serve as the escalation owner for high-severity or technically complex customer issues involving NetBox Labs products. • Drive Execution of Plugin Strategy to Reduce Customer Risk: Drive execution of Netbox Lab’s plugin strategy to improve customer confidence and predictability. • Create Scaled Technical Enablement: Produce technical content that directly reduces customer friction. • Cross-Functional Improvement Engine: Collaborate with Support to improve triage, escalation paths, and deflection through better tooling and knowledge.

🎯 Requirements

• Demonstrated experience improving customer experience in a technical, customer-facing role (TechOps, Solutions/Implementation, Support escalation, SRE/DevOps with customer interface). • Strong familiarity with NetBox and its ecosystem (APIs, upgrades, extension/plugin landscape). • Proficiency in Python, and working knowledge of Django sufficient for debugging, issue triage, and effective collaboration with engineers. • Proficiency in SQL, and working knowledge of Postgres. • Solid Linux system administration skills (services, logs, permissions, packaging, networking fundamentals). • Excellent incident prioritization and leadership skills: calm triage, clear comms, root-cause thinking, and cross-functional coordination. • Strong technical writing: can produce customer-ready guidance and internal runbooks.

🏖️ Benefits

• Offers Equity • Offers Bonus