Software Engineer – Customer Service Platform

🕒 6 days ago

🇺🇸 United States – Remote

💵 $388k - $558k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Netflix

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

📱 Media

👥 B2C

Media • B2C

Netflix is a global streaming entertainment company and content producer whose stated mission is "to entertain the world. " It operates a consumer-facing subscription platform offering on-demand TV shows, films, and original programming, and also runs a public careers site emphasizing culture, inclusion, and hiring accommodations. The provided text highlights Netflix’s focus on recruiting talent worldwide, its work-life and culture pages, and its public-facing employer materials.

📋 Description

• Build next-generation consumer-facing Help Center experiences serving tens of millions of visitors annually • Ideate, build, test, and deploy robust features meeting technical and business objectives • Support production services through participation in an on-call rotation • Collaborate with Netflix engineering sister teams, product stakeholders, and external vendors • Deliver comprehensive end-to-end solutions • Apply a platform mindset using layers of abstractions and orchestrations to handle massive end-user traffic and integrate vendor solutions at scale and flexibility • Contribute to GenAI initiatives shaping the future of customer service

🎯 Requirements

• Solid experience with TypeScript or JavaScript • Solid experience with modern UI framework such as React • Experience with AB test experiments and events instrumentations • Experience with API technologies such as GraphQL, gRPC, and RES • Experience with cloud computing platforms like Amazon Web Services • Solid knowledge of data structures, DB schema design and modern design patterns • Experience serving high volume consumer facing traffic • Experience building WebView based web applications • Experience with Generative AI / ML at application level • Experience in customer support / account management domain • Experience with distributed systems / cloud deployment / AWS multi region • An advocate for reliability and operational excellence • A good grasp of UX fundamentals • Participation in an on-call rotation supporting production services

🏖️ Benefits

• Health Plans • Mental Health support • 401(k) Retirement Plan with employer match • Stock Option Program • Disability Programs • Health Savings and Flexible Spending Accounts • Family-forming benefits • Life and Serious Injury Benefits • Paid leave of absence programs • Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off • Full-time salaried employees are immediately entitled to flexible time off