ServiceNow Business Analyst, Quality Engineer

🕒 September 22

🇺🇸 United States – Remote

💵 $110k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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NetImpact Strategies Inc.

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🎖️ Defense

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NetImpact Strategies Inc. is a leading provider of digital transformation services, specializing in cybersecurity, software development, and strategic consulting. The company focuses on helping organizations modernize their IT infrastructures and improve operational efficiencies through innovative solutions and methodologies. With a mission-centered approach, NetImpact drives change by leveraging advanced technologies and best practices to enhance client capabilities and mission success.

📋 Description

• Provide independent analysis and release assurance for a Federal Agency's ServiceNow platform • Elicit, analyze, document, and validate business needs, process flows, data requirements, user stories, and acceptance criteria • Maintain themes, epics, features, stories, dependencies, backlog, sprint/release artifacts, and planning data in ServiceNow SPM/Agile capabilities or the Agency-approved work-management structure • Support prioritization using business value, time criticality, risk reduction, dependencies, and effort/capacity • Facilitate requirements clarification among product owners, users, administrators, developers, implementation specialists, architects, testers, and external teams • Own the platform test strategy, regression baseline, release-quality evidence, and repeatable testing standards • Design, build, maintain, and execute ServiceNow ATF suites • Create and execute functional, integration, regression, exploratory, performance, and release-validation test scenarios • Coordinate UAT with product owners and stakeholders • Analyze defects, track remediation and retesting, and identify recurring escaped-defect patterns • Prepare release evidence and readiness recommendations for governance and go/no-go decisions • Validate upgrade and patch readiness through regression packs, pre/post comparisons, and targeted integration testing • Perform post-production validation and rollback verification • Measure automation coverage, regression effectiveness, escaped defects, test-cycle time, and repeat-failure trends • Maintain reusable testing guidance and coach implementation/product teams on approved ServiceNow testing practices

🎯 Requirements

• Three or more years of business analysis and software quality engineering or test automation experience, including enterprise web/application testing • Two or more years of hands-on ServiceNow testing experience, including Automated Test Framework (ATF), regression testing, and validation of platform configuration and integrations • Experience designing risk-based test plans, test cases, traceability, defect workflows, release evidence, and post-production validation • Experience testing REST/SOAP or IntegrationHub integrations, workflows/flows, security/ACL behavior, catalog capabilities, and cross-system transactions • Working knowledge of ServiceNow release/change processes • Ability to evaluate readiness independently from the engineer who built the change • U.S. citizenship • Ability to satisfy High Risk IT background-investigation and sensitive-information requirements • ServiceNow CSA and ATF-related training/micro-certifications strongly preferred • Additional testing certification such as ISTQB is a plus • Federal consulting or financial-regulatory experience preferred • Experience with ServiceNow family-upgrade testing, Performance Analytics, performance testing, and CI/CD-triggered automated tests preferred • Experience building reusable enterprise regression suites and test-evidence dashboards preferred

🏖️ Benefits

• Comprehensive medical, dental, & vision insurance starting the first of the month after joining • 401(k) Plan with immediately vested employer contributions; no matching required • Generous Paid Time Off (PTO) • One additional day of paid wellness leave per calendar year • Ten federal holidays observed • Pet Insurance • Tuition reimbursement • Internal training programs • Company-sponsored industry certifications • Dynamic and collaborative work environment • Team building activities • Community volunteering • Quarterly HQ days • Wellness events • Happy hours • Family fun events

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