Senior Implementation Consultant – Enterprise POCs

November 26

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Netomi

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Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

📋 Description

• Own the implementation lifecycle for enterprise customers during the POC phase — from discovery through deployment. • Scope and design POCs, providing detailed effort estimations, timelines, and integration strategies. • Lead discovery and architecture discussions with customers and cross-functional Netomi teams. • Perform complex configuration, API integrations, and troubleshooting of Netomi’s AI solutions. • Ensure all project and process documentation is accurately maintained in centralized repositories. • Collaborate with internal teams to drive seamless deployment and post-launch success. • Lead strategic business discussions, articulating Netomi’s value proposition and ROI. • Use data analytics to deliver insights that optimize customer AI performance and satisfaction. • Proactively monitor customer health and create improvement and optimization plans. • Partner with Customer Success to transition accounts smoothly post-POC. • Identify and implement efficiency improvements in project delivery processes. • You’ll play a key role in shaping how enterprises experience AI automation — influencing both our product roadmap and customer success outcomes.

🎯 Requirements

• 5–6+ years of project management or consulting experience, ideally from a SaaS or enterprise software organization. • 2+ years in conceptualizing, deploying, and implementing SaaS solutions. • Strong client-facing and stakeholder management skills with executive-level presence. • Excellent communication skills — both written and verbal. • A proactive, solution-oriented mindset with the ability to deliver in fast-paced environments. • Experience implementing SaaS products and integrating APIs. • Proficiency with JSON, Datadog, Postman, and API integrations. • Familiarity or working knowledge of NLP (Natural Language Processing) concepts.

🏖️ Benefits

• Competitive compensation • Flexible work • An inclusive, collaborative culture