Technical Customer Success Manager

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January 22

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Netomi

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Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

📋 Description

• At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. • Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. • Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. • We are building a dynamic, fast growing team that values innovation, creativity, and hard work. • You will have the chance to significantly impact the company’s success while developing your skills and career in AI. • Want to become a key part of the Generative AI revolution? We should talk. • We seek intelligent, self-motivated individuals who excel in a dynamic and uncertain environment that demands a high level of personal responsibility, initiative, and dedication. • A solid technical background and a curiosity to deepen your knowledge in the AI sector are essential. • You should be passionate about our product, eager to learn, and devoted to serving our expanding customer base. As we are creating and nurturing a new market, we want to engage with those who are enthusiastic about this opportunity.

🎯 Requirements

• More than 6+ years of experience in a Technical Customer Success or Technical Account Management role within a B2B, SaaS environment • Self-assured, self-starter with proven ability to work in a fast-moving startup culture and a willingness to make quick judgments based on continuous prioritization and evolving customer needs • Relevant consulting and project management experience is required, preferably in the SaaS environment. • Good sense of curiosity with a genuine desire to learn, think with agility, and apply learnings in new situations • Stellar written and verbal communication tailored to the persona • Proven track record in building strong relationships with VP and C-Suite management in the customer portfolio • Strong sense of technical knowledge, working knowledge of APIs, and managing integrations • Familiarity with customer relationship management (CRM) software and support platforms (e.g. Zendesk, Salesforce, FreshDesk) • Must be willing and able to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current • Prior work experience with Chat, Email, Voice AI solutions or Agent Desk solutions is preferred but not required