Salesforce Scrum Master

November 26

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NeuraFlash

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Artificial Intelligence • SaaS • B2B

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

📋 Description

• Execute role of Agile Scrum Master and guide the software development lifecycle (SDLC) process for systems and product delivery • Facilitate all Scrum ceremonies including Daily Standups, Sprint Planning, Backlog Refinement, Sprint Reviews, and Retrospectives. • Coach and mentor the Scrum team on Agile principles, Scrum practices, and continuous improvement. • Partner closely with the Product Owner to ensure a well-defined, prioritized, and groomed backlog that supports business goals. • Remove and address blockers proactively to maintain delivery momentum. • Promote transparency by ensuring team metrics (velocity, burndown, throughput) are tracked, communicated, and used to improve performance. • Shield the team from external interruptions and unnecessary work to protect sprint commitments. • Drive accountability across the team by maintaining clarity on goals, commitments, and definitions of done. • Identify and manage delivery risks, escalating where appropriate, and collaborating on mitigation strategies. • Strengthen collaboration across engineering, product, QA, and business stakeholders. • Support high-quality delivery by encouraging best practices in testing, technical excellence, and incremental value release. • Champion Agile culture within the team and across the broader organization. • Foster continuous learning through retrospectives, experimentation, feedback loops, and process improvements. • Bring a high level of energy and enthusiasm to NeuraFlash, part of Accenture every day

🎯 Requirements

• 5+ years Scrum Master or Project Management experience with packaged software or custom development implementation on the Salesforce Platform and/or Amazon Connect • Deep understanding of Scrum framework, Agile principles, and iterative delivery • Experience facilitating Scrum ceremonies (Daily Standups, Sprint Planning, Refinement, Reviews, Retrospectives) • Strong servant-leadership mindset with the ability to motivate and empower cross-functional teams • Skilled at removing blockers and enabling team progress • Excellent verbal and written communication skills • Ability to clearly articulate technical and non-technical concepts to diverse audiences • Proven track record of guiding teams to deliver high-quality, incremental value on time • Strong understanding of backlog management and experience partnering with Product Owners • Ability to identify delivery risks early and drive mitigation plans • Experience with estimation/sizing and SOW/Change Order contracting • Salesforce or AI delivery/solution experience, specifically overseeing blueprint and implementation projects on the platform • PMP or Scrum Master Certification

🏖️ Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done • Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.