Enterprise Account Manager

🕒 August 20

🏢🏡 Dallas – Hybrid

💵 $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 44%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 87 days.
• Jobs at this company usually fill in 21 days.

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Nevoya

WebsiteLinkedInAll Job Openings

1 - 10 employees

📦 Logistics

🚗 Transport

🤖 Artificial Intelligence

Logistics • Transport • Artificial Intelligence

Nevoya is a fully-electric trucking carrier that focuses on serving shippers and third-party logistics providers (3PLs) by integrating AI-first operations with zero-emission freight movement. The company aims to revolutionize the logistics industry by combining electrification with intelligent automation, helping its customers achieve scalable growth through deep industry insights.

📋 Description

• Own net revenue growth across an enterprise account portfolio • Drive upsell and cross-sell opportunities, including new lanes and service lines • Manage renewals and protect revenue retention through contract expiration • Serve as primary contact for customer inquiries and escalations • Maintain issue backlogs and manage resolution times by severity • Run scheduled account touchpoints and check-ins • Prepare and deliver QBRs and scorecards with accurate data • Track QBR action items and drive them to closure • Monitor account-level margin and identify improvement opportunities • Lead rate renegotiations and cost-to-serve reduction initiatives • Capture owed accessorial and detention revenue • Map account stakeholders and build multi-threaded relationships • Manage executive-level touchpoints and reduce escalations • Build and maintain account health scores covering volume, margin, service, and satisfaction • Identify and resolve score-impacting incidents, including appeals when appropriate • Track NPS or CSAT and generate customer references and case studies • Drive EDI and API integration completion and minimize post-launch exceptions • Proactively implement account improvements to reduce service failures and customer effort • Collaborate cross-functionally with sales, operations, and customer experience teams

🎯 Requirements

• 7+ years of experience in account management, customer success, or a related revenue-owning role • Experience ideally in freight, logistics, or supply chain, focused on enterprise or large strategic accounts • Track record of growing revenue within existing accounts • Ability to own customer relationships, margin, and pricing • Experience running structured account reviews such as QBRs and following through on action items • Strong organizational skills managing competing account priorities • Ability to build multi-threaded enterprise relationships • Comfort tracking KPIs, building simple health scores, and spotting trends • Excellent written and verbal communication skills • Proactive problem-solving mindset • Familiarity with EDI and API integrations in a logistics or TMS environment • Experience with drayage, intermodal, or asset-based trucking operations • Exposure to contract negotiation or pricing strategy • Experience building or maintaining account health scoring frameworks • MBA or other advanced degree is desired • Must be legally authorized to work in the United States • Must answer whether visa sponsorship or transfers will be required for employment in the US

🏖️ Benefits

• Equity • $40K commission • Equal opportunity and inclusive work environment • Business reference checks before extending a formal offer • Interview recording may be used for note taking, quality, and evaluation purposes, with the right to request no recording without impact on candidacy

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