Principal Product Manager, CX Products

Job not on LinkedIn

🕒 May 30

🇺🇸 United States – Remote

💵 $135k - $180k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

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Newfold Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🌐 Web 3

🛍️ eCommerce

☁️ SaaS

💰 Venture Round on 2021-01

Web 3 • eCommerce • SaaS

Newfold Digital is a leading web presence solutions provider serving millions of small-to-medium businesses globally. Through its portfolio of brands, including Bluehost, CrazyDomains, HostGator, Network Solutions, Register. com, Web. com, and many others, Newfold Digital helps customers of all sizes build a digital presence that delivers results and adds value to businesses. With extensive product offerings such as domains, website builders, hosting, security, online marketing, professional website design, and SEO services, along with personalized support, Newfold Digital collaborates with its customers to meet their online presence needs.

📋 Description

• Own and evolve the customer login and portal experience, balancing usability, security, and scale • Lead customer discovery with SMB users to uncover friction, unmet needs, and opportunities • Define and execute a clear product vision, strategy, and roadmap for customer experience and AI-driven features • Partner closely with UX, engineering, data, and AI teams to design intuitive, scalable experiences • Use data, experimentation, and customer insights to drive prioritization and continuous improvement • Thoughtfully integrate AI into the customer experience (personalization, automation, self-service) • Act as the voice of the customer, advocating for clarity, simplicity, and usability across the product

🎯 Requirements

• 5+ years of product management experience, with a strong focus on customer experience or UX-led products • Proven experience owning core customer journeys (login, onboarding, portals, dashboards) • Experience serving SMB customers; background in SaaS, software, eCommerce, or retail preferred • Highly data-driven, with hands-on experience using analytics, experimentation, and metrics • Comfortable in a PM / UX hybrid role, collaborating closely with designers and engineers • Experience building or using AI-powered features, or strong personal use of AI tools in your workflow • A “vibe coding” mindset—collaborative, iterative, and hands-on with engineering • Thrive in fast-paced, ambiguous environments.

🏖️ Benefits

• Excellent Health Insurance options to fit you • HSA • Medical • Dental • Vision • Matching 401K • Life/AD&D/STD/LTD • Tuition Reimbursement • Pet Insurance • Generous vacation policy