Abogada; Abogado - Colombia

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July 8

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New Frontier Immigration Law

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B2C • Legal

New Frontier Immigration Law is a law firm specializing in immigration law. They provide a wide range of legal services to assist clients in the United States with their immigration needs. Their offerings include family petitions, military parole in place, appeals, bond waivers, removal defense, U and T visas, among others. New Frontier focuses on providing personalized legal strategies to help clients obtain necessary documentation and navigate the immigration system confidently. With over 50 years of combined experience, their team of award-winning attorneys aims to help clients live free and fearless by securing work permits, social security cards, and ensuring successful outcomes in immigration legal matters.

11 - 50 employees

👥 B2C

📋 Description

• Our Attorneys act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. • The goal is to ensure exceptional service standards and sustain high customer satisfaction. • Handle high amounts of incoming calls. • Produce sales leads. • Identify and evaluate customers’ needs to deliver satisfaction. • Build sustainable relationships of trust through open and interactive discussion. • Provide accurate, valid and comprehensive information by using the right methods/tools. • Reach personal/customer service team sales targets and call handling quotas. • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution. • Keep records of customer interactions, process customer accounts, and file documents. • Follow communication procedures, guidelines, and policies. • Go the extra mile to engage customers.

🎯 Requirements

• Please be aware that a law degree is required for this contract position. • The ideal candidate for this role must possess both legal expertise and previous demonstrated success in sales. • Bilingual in English and Spanish (native level Spanish). • Possess a four-year bachelor's degree and a three-year law degree from an accredited law school and be in good standing. • Have previous experience and demonstrated success in sales. • Some proven customer support experience or experience as a client service representative. • Track record of not just reaching, but exceeding quota requirements. • Strong phone administration skills and active listening capabilities. • Experience with CRM systems and practices. • Customer orientation and capacity to adapt/respond to different types of characters. • Exceptional communication and presentation skills. • Ability to multi-task, prioritize, and control time effectively.