Client Partner – Manufacturing

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October 11

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NewRocket

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Enterprise • Technology • Security

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

501 - 1000 employees

🏢 Enterprise

🔐 Security

📋 Description

• Drive Revenue Growth: Own and exceed a multi-million-dollar annual revenue target through expansion of existing services and introduction of new solutions. • Cultivate Executive Relationships: Develop strong, trusted partnerships with C-suite stakeholders (CIO, COO, CRO, BU leaders) at top manufacturing accounts. • Act as a Strategic Advisor: Understand client business objectives, challenges, and industry dynamics to craft transformation roadmaps powered by ServiceNow. • Expand Account Footprint: Identify opportunities to grow share of wallet to 70%+ of the serviceable addressable market (SAM). Coordinate cross-functional teams to deliver value-added solutions. • Ensure Client Value Realization: Partner with delivery teams to ensure projects achieve promised outcomes, fostering client satisfaction and long-term success. • Support Strategic Pursuits: Partner with Account Executives in high-potential sales cycles, providing executive credibility and thought leadership. • Translate Business to Technology: Articulate how ServiceNow enhances core manufacturing functions such as supply chain, shop floor operations, EAM, quality, and safety. • Craft Industry Narratives: Shape value propositions and proposals that speak to the strategic business outcomes manufacturing leaders care about. • Influence Go-To-Market Strategy: Collaborate with marketing and leadership to refine vertical strategy, identify market trends, and position NewRocket as a thought leader.

🎯 Requirements

• 15+ years of combined experience in or consulting for the manufacturing industry. • 5+ years in a senior leadership role (e.g., VP Operations, VP Supply Chain, Plant Director) or as a Principal-level consultant at a top-tier firm (Big 4 or equivalent). • Proven success leading digital transformation, business process re-engineering, or technology modernization initiatives. • Deep knowledge of manufacturing operations, supply chain optimization, Industry 4.0, and digital supply chain practices. • Experience with ServiceNow, either as a customer, program sponsor, or consulting leader. • Exceptional executive presence, communication, and storytelling abilities. • Recognized thought leadership in manufacturing (publications, conference speaking, or equivalent).

🏖️ Benefits

• Travel: Up to 50% • Health insurance • Professional development opportunities