Senior Solution Architect – CSM, HRSD, ITAM

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NewRocket

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Enterprise • Technology • Security

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

501 - 1000 employees

🏢 Enterprise

🔐 Security

📋 Description

• Interface with end-users and key stakeholders to gather systems requirements for CSM/HRSD/ITAM • Develop and implement CSM/HRSD/ITAM programs, policies, and control frameworks • Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues • Participate on project teams that define, design, and develop CSM/HRSD./ITAM solutions on the ServiceNow platform based on requirements gathered from clients • Support and maintain integrations between ServiceNow and external systems • Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions • Participate in platform upgrades, clone, patching, and performance optimization initiatives • Promote your update sets and data across applicable SN environments • Ensure adherence to best practices in ServiceNow development and configuration • Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns • Document technical solutions, workflows, and issue resolutions

🎯 Requirements

• 8+ years of experience in developing/implementing on the ServiceNow platform, including CSM/HRSD/ITAM and,Custom Applications, including Policy and Compliance. • At least 5+ years’ experience working in software development involving ServiceNow CSM/HRSD/ITAM products • Should have a minimum of 3 years of experience in an architect role • Strong experience with ServiceNow modules, including ITSM, CSM, HRSD, ITAM • Solid understanding of security frameworks and compliance standards • Coding and configuring integrations between ServiceNow and data source systems • Experience working with risk or compliance teams, tools, practices • Experience with working with customers to understand business problems and translate to technical requirements, design, and build solutions, perform testing, conduct demos, and train end users on how to use solutions. • Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems. • Experience with discovery, requirements gathering, and the build out of core ServiceNow functionality • Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes • Ability to create technical design documents and user documentation

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development opportunities