Customer Service Associate

October 2

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Newstel Worldwide

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BPO • eCommerce

Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.

51 - 200 employees

Founded 2015

🛍️ eCommerce

📋 Description

• Provide excellent customer service through phone, chat, and email • Address inquiries, concerns, and requests professionally and efficiently • Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account) • Stay updated on company products, services, and processes to give accurate information • Ensure timely and accurate resolution of customer concerns within agreed SLAs • Maintain and update customer records in the system • Follow company guidelines and SOPs to deliver consistent service quality

🎯 Requirements

• Strong customer service mindset with empathy and active listening skills • At least High School (old curriculum), SHS, Associate/Vocational, or College graduate • Customer service experience (BPO, call center, or other customer-facing roles) is preferred but not required • Proficiency in computer navigation and system tools • Good English communication skills (verbal and written) • Ability to handle diverse customer situations and resolve concerns effectively

🏖️ Benefits

• Opportunities vary depending on client needs • Use Your Own Device