Customer Care Agent, Danish

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October 22

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Nexi Group

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Finance • Fintech • Payments

Nexi Group is a leading European payment technology company, often referred to as 'The European PayTech'. It is engaged in providing a range of digital payment solutions and services to businesses of all sizes, consumers, banks and financial institutions, and public sector entities. The company offers payment acceptance, mobile payments, digital corporate banking, open banking, trade surveillance, compliance solutions, and blockchain technologies. They operate across various sectors including medium and large enterprises, small businesses, central institutions, and public sector clients. With a robust presence in over 25 countries, Nexi Group serves approximately 2. 9 million merchants and handles around 140 million cards. Their solutions are aimed at driving payment innovation and enhancing the overall payment experience.

5001 - 10000 employees

Founded 2020

💸 Finance

💳 Fintech

📋 Description

• Handle customer inquiries via calls, emails, and chats about acquiring or technical products. • Provide technical support for card terminals and self-service portals. • Manage administrative tasks such as updating customer details and resolving invoice-related questions. • Collaborate with internal and external teams to ensure smooth operations. • Use CRM, ERP, and other systems to assist customers effectively.

🎯 Requirements

• Fluency in Danish (spoken and written). • Fluency in English (spoken and written). • Strong communication skills and teamwork abilities. • Technical aptitude for reporting IT incidents. • Service-minded, proactive, and self-driven. • Flexible and result-oriented with a strong focus on quality. • Fin-tech knowledge. • Prior experience in customer service or contact centers.

🏖️ Benefits

• Attractive salary and a competitive benefits package to reward your expertise and contributions • Tech equipment: Get the tools you need to succeed, including the latest technology to support your work • Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment • Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential