Client Support Specialist I

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NextGen Healthcare

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Healthcare Insurance • SaaS • Telecommunications

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

📋 Description

• Provide complex solutions support to Clients utilizing a broad product and technical skillset • Respond and provide reactive and proactive software support to internal and external customers • Troubleshoot and assess software platforms and multi-tier web applications • Identify and document application defects and problem resolution • Manage the process of escalating issues to the appropriate resources • Act as an after-hours on-call resource as part of a rotating schedule • Conduct research into software and infrastructure related issues • Assess architecture and current hardware limitations and recommend solutions

🎯 Requirements

• Bachelor’s Degree in computer science, software engineering, or related discipline • 1+ years of experience in software engineering or technical client support • 1+ years of experience in a customer facing environment • Knowledge of Healthcare industry information systems • IT Infrastructure Solutions • Internet technologies • Microsoft Office Suite

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements