Manager, Professional Services Delivery

🔥 4 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Venture Round on 2015-02

Healthcare • Consulting • Healthcare Insurance

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Ensure successful delivery of client solutions and business results • Collaborate with team members, stakeholders, clients, Sales, and sales teams to ensure successful project delivery • Provide consultative advice, recommendations, and best-practice solutions to clients • Lead through data-driven analysis of business results • Use KPIs and data to make decisions about resourcing, project overrun risk, and scope management • Assist Sales with project estimates and customer inquiries • Manage, coach, and lead the team while maintaining a positive team culture • Oversee implementation of model and methodology best practices • Serve as an escalation point and align project estimates with delivery expectations • Perform other duties supporting the overall objective of the position

🎯 Requirements

• Bachelor’s degree in business, Information Technology, or a related field, or any combination of education and experience providing the required qualifications • 7+ years of experience in project implementation professional services, healthcare consulting, project management, or a customer-facing role • Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, and systems troubleshooting • NextGen Certification in EHR, EPM, or other relevant product certifications within 6 months of hire • Maintain and renew certification • Strong understanding of the professional services landscape, including internal and partner-provided services • Knowledge of implementation strategies and activities promoting long-term customer loyalty • In-depth knowledge of the healthcare industry, including Revenue Cycle Management, Clinical/Patient Care Operations, best-practice processes and workflows, analytics, and HITECH and MACRA legislation and related programs and regulations • Knowledge of change leadership techniques and organizational governance structures • Strong operational management and communication/presentation skills • Client-facing, analytical, problem-solving, and troubleshooting skills • Teamwork and leadership skills • Ability to lead collaboration across functions, manage complex projects and multi-stakeholder engagements, and present complex technical concepts clearly to users with varying technical expertise • Ability to travel up to 50%

🏖️ Benefits

• Travel up to 50% • Equal opportunity employer committed to diversity and an inclusive environment