Professional Services Consultant

Job not on LinkedIn

November 8

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $105k - $164k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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Nexthink

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SaaS • Enterprise

Nexthink is a Digital Employee Experience (DEX) platform that empowers IT teams to see, diagnose, and fix digital workplace issues. It leverages AI-powered solutions for real-time alerting, intelligent diagnostics, and automated remediation, ensuring optimization of workplace applications, collaboration tools like Teams and Zoom, and overall employee engagement. Nexthink helps organizations enhance IT efficiency, manage digital transformation, and maintain cost-effective digital work environments with measurable impact and operational excellence. The platform supports over 15 million endpoints globally, providing unparalleled visibility and automation for proactive IT management and service desk efficiency.

501 - 1000 employees

Founded 2011

☁️ SaaS

🏢 Enterprise

💰 Series D on 2021-02

📋 Description

• Implement and operate Nexthink products ensuring alignment with best practices and solution designs. • Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status. • Lead technical engagements and collaborate effectively with colleagues, taking direction as needed. • Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary. • Effectively acquire, present, and clarify information using strong communication skills across various platforms. • Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues. • Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets. • Perform data analysis and benchmarking to offer insights and conduct consultative conversations about how Nexthink products and services can address business challenges.

🎯 Requirements

• 3+ years of consulting or advisory experience, preferably in a customer-facing services role in the tech industry, B2B, SaaS or similar. • 4-year degree in CS or equivalent experience • Strong ability to gather and translate business issues into technical solutions. • Ability to quickly learn new technologies in an unsupervised environment. • Exceptional analytical skills; outstanding communication and teamwork skills, social awareness • Excellent knowledge of Microsoft Windows clients and applications. • Excellent time management and task management skills. • Working knowledge of Nexthink and its products • ITIL v4 Knowledge • Experience in scripting and integration concepts, (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH) • Experience in data analytics, and visualization of data, (SQL, PowerBI, Tableau, etc.) • MacOS familiarity • Previous Enterprise IT Operations Experience a plus, (IT Infrastructure, capacity planning, end user hardware/software engineering)

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Long-term disability coverage • Accidental death/personal loss coverage • Flexible Hours and unlimited vacation • 11 company-paid holidays • 3 extra days for volunteering • Hybrid work model with structured onboarding • Free access to professional training platforms • Up to 16 weeks of paid leave for birthing parents/primary caregivers • 6 weeks for secondary caregivers • 401(k) plan with up to 4% company match • Bonuses for referring successful hires after three months of continuous employment