Nexthink
501 - 1000 employees
Founded 2011
☁️ SaaS
🏢 Enterprise
💰 Series D on 2021-02
SaaS • Enterprise
Nexthink is a Digital Employee Experience (DEX) platform that empowers IT teams to see, diagnose, and fix digital workplace issues. It leverages AI-powered solutions for real-time alerting, intelligent diagnostics, and automated remediation, ensuring optimization of workplace applications, collaboration tools like Teams and Zoom, and overall employee engagement. Nexthink helps organizations enhance IT efficiency, manage digital transformation, and maintain cost-effective digital work environments with measurable impact and operational excellence. The platform supports over 15 million endpoints globally, providing unparalleled visibility and automation for proactive IT management and service desk efficiency.
Senior Customer Success Manager
🕒 May 6
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Nexthink
501 - 1000 employees
Founded 2011
☁️ SaaS
🏢 Enterprise
💰 Series D on 2021-02
SaaS • Enterprise
Nexthink is a Digital Employee Experience (DEX) platform that empowers IT teams to see, diagnose, and fix digital workplace issues. It leverages AI-powered solutions for real-time alerting, intelligent diagnostics, and automated remediation, ensuring optimization of workplace applications, collaboration tools like Teams and Zoom, and overall employee engagement. Nexthink helps organizations enhance IT efficiency, manage digital transformation, and maintain cost-effective digital work environments with measurable impact and operational excellence. The platform supports over 15 million endpoints globally, providing unparalleled visibility and automation for proactive IT management and service desk efficiency.
📋 Description
• Support growth and customer retention in North America • Own and execute a comprehensive customer success plan • Build relationships with key leadership contacts • Identify, track, measure and share value of Nexthink • Align account strategy with broader team for renewals and expansions • Maintain regular cadence with Customer contacts • Deliver DEX workshops and participate in quarterly business reviews • Act as voice of the customer and provide feedback to product teams • Update CRM database for customer data accuracy
🎯 Requirements
• 5+ years of experience as a Customer Success Manager in Software Industry • Ability to drive the DEX Methodology • Strong business acumen • Technical background or technological savvy • Ability to manage and build rapport within the customer’s hierarchy • Excellent written, oral, and interpersonal communication skills • Organized and structured work habits • Strong understanding of IT Operations or ITSM processes • Fluent in English (written and verbal)
🏖️ Benefits
• Health, dental, and vision insurance • Access to life insurance • Long-term disability coverage • Accidental death/personal loss coverage • Flexible hours and unlimited vacation • 11 company-paid holidays • 3 extra days for volunteering • Hybrid work model with structured onboarding • Free access to professional training platforms • Up to 16 weeks of paid leave for birthing parents/primary caregivers • 6 weeks leave for secondary caregivers • 401(k) plan with up to 4% company matching contributions • Bonuses for referring successful hires after three months
Apply Now
