Senior Customer Success Manager

🕒 July 25

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $135k - $225k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

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Nexthink

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

☁️ SaaS

🏢 Enterprise

💰 Series D on 2021-02

SaaS • Enterprise

Nexthink is a Digital Employee Experience (DEX) platform that empowers IT teams to see, diagnose, and fix digital workplace issues. It leverages AI-powered solutions for real-time alerting, intelligent diagnostics, and automated remediation, ensuring optimization of workplace applications, collaboration tools like Teams and Zoom, and overall employee engagement. Nexthink helps organizations enhance IT efficiency, manage digital transformation, and maintain cost-effective digital work environments with measurable impact and operational excellence. The platform supports over 15 million endpoints globally, providing unparalleled visibility and automation for proactive IT management and service desk efficiency.

📋 Description

• Support growth and customer retention for a portfolio of strategic enterprise customers • Guide customers along their DEX journey to drive growth and adoption • Lead and execute comprehensive customer success plans for Nexthink Enterprise customers • Build relationships with key leadership contacts within the customer's organization • Identify, track, measure and share the overall impact and value of Nexthink • Align with account strategies to deliver on-time renewals and achieve expansion targets • Identify new opportunities for upselling Nexthink services • Maintain regular contact with customers to understand sentiment and issues • Deliver DEX workshops and participate in quarterly business reviews with key stakeholders • Act as the voice of the customer to provide feedback to various teams

🎯 Requirements

• 5+ years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts and successful adoption of SaaS • Ability to drive the DEX Methodology (people, process, technology, communication, value) • Strong business acumen for generating creative, pragmatic solutions • Entrepreneurial mindset to work independently with good judgment • Technical background or technological savvy to learn Nexthink products and services • Ability to effectively manage, guide, and build rapport across the customer’s hierarchy • Excellent written, oral, and interpersonal communication skills • Organized and structured, capable of facilitating difficult/complex situations • Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute practices • Strong customer-facing and presentation skills • Fluent in English (written and verbal)

🏖️ Benefits

• 100% covered company benefits (health, dental, vision) and life insurance • Long-term disability and accidental death/personal loss coverage • Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer) • 11 company-paid holidays and 3 extra days for volunteering • Hybrid work model with structured onboarding • Free access to professional training platforms • Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers • 401(k) plan featuring up to 4% company matching contributions and immediate vesting • Bonuses for referring successful hires after three months of continuous employment