Lead Professional Services Engineer, CX

October 14

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NICE

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SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Review design and implementation of integration projects by peers • Leads and participates in the data integration, solution implementation and maintenance of large-scale Nexidia deployments • Integrate Nexidia applications with backend enterprise systems using ETL, SQL, XML, and scripting languages • Specifies best practices and standards to be used in Nexidia deployments • Develops systems specifications through requirements gathering, research, analysis and direct contact with business units • Assesses development/test strategies to ensure that a maximally robust design is developed • Assists in the development and management of detailed project plans, monitors progress and provides regular project status to appropriate management teams • Acts as technical consultant to project managers and business Subject Matter Experts • Works with vendors and colleagues to develop and implement solutions to specific problems or to meet specific objectives • Follow the development and maintenance of technical documentation and documentation standards for Nexidia enterprise systems.

🎯 Requirements

• 4-10+ years of ETL experience • In-depth knowledge of MSSQL concepts along with competency in SQL DBA activities like query optimization, indexes, performance troubleshooting • Knowledge with networking concepts with regards to file share protocols, encryption of files, connectivity across domains • Strong analytical and problem-solving capabilities to troubleshoot software and data inconsistencies • Proven track record in delivery of large enterprise data oriented projects • Client-friendly, good interpersonal and excellent written and verbal communication skills • Worked with ETL and knowledge of ETL tools (DataStage, Informatica, Ab Initio, etc) is an advantage • Excellent organizational skills, ability to set own task lists and time lines • XML, ETL, Java, Python • SQL Server • Familiarity with Salesforce CRM APIs and integration • Experience as a Software Developer • Experience with implementing and managing data warehouses • Experience with Business Intelligence and reporting solutions is an advantage.

🏖️ Benefits

• NICE employees are highly motivated, self-starters who thrive on achieving success after success for our customers. • Competitive salary • Join an ever-growing, market disrupting, global company with endless internal career opportunities across multiple roles, disciplines, domains, and locations.