NICE
5001 - 10000 employees
Founded 1991
☁️ SaaS
🤖 Artificial Intelligence
📡 Telecommunications
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Technical Enablement Manager
🕒 May 19
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NICE
5001 - 10000 employees
Founded 1991
☁️ SaaS
🤖 Artificial Intelligence
📡 Telecommunications
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
📋 Description
• Enabling partners to design, build, and deliver AI Agents • Supporting partner onboarding and ongoing technical readiness • Delivering technical enablement sessions and workshops • Assisting partners with JavaScript development and debugging • Supporting API usage and integrations during implementations • Advising on webchat embedding and xApps • Collaborating with Sales Engineering, Product, and Professional Services
🎯 Requirements
• Strong JavaScript coding and debugging skills • Experience working with APIs and integrations • Practical experience using context variables and conversation logic within Cognigy • Working knowledge of HTML, CSS, and JavaScript • Experience in a technical, customer-facing role • Ability to explain technical concepts clearly • Strong collaboration and communication skills
🏖️ Benefits
• Competitive salary • Flexible working hours • Professional development opportunities • Opportunities for internal career growth
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