Digital Adoption Specialist

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October 23

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NightOwl Consulting

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B2B • Recruitment • SaaS

NightOwl Consulting is a global business service (GBS) provider that connects companies with skilled talent in the Philippines to optimize their business processes and dramatically reduce costs. Specializing in team-building for various roles such as pre-construction, AutoCAD drafting, insurance, bookkeeping, and administrative assistance, NightOwl Consulting provides customized offshoring solutions tailored to the specific needs of each client. Through its transparent, cost-effective pricing model, the company prides itself on high client satisfaction and employee retention rates while fostering a supportive and engaging work culture. NightOwl Consulting supports businesses by recruiting, training, and managing dedicated teams for various industry sectors, ensuring enhanced productivity at a significantly reduced cost.

51 - 200 employees

🤝 B2B

🎯 Recruiter

☁️ SaaS

📋 Description

• Design and implement advanced WalkMe solutions to enhance user experience, including the development and deployment of custom content using features such as automation, field validation, and ActionBots. • Lead digital adoption projects from inception to completion, ensuring timely delivery and alignment with project goals. • Provide support to the user base by resolving support tickets in a timely and accurate manner. • Stay current with WalkMe trends, platform enhancements, and integrations to identify and recommend process improvements. • Maintain an understanding of CCM’s business processes and IT platforms to ensure alignment between adoption initiatives and company goals. • Partner with WalkMe Support and internal teams to configure systems for new features, tracking, accessibility, and other custom developments. • Analyze user engagement data to identify patterns, generate insights, and prepare actionable reports and recommendations. • Collaborate with departments across the organization to identify digital adoption needs and propose tailored solutions. • Mentor junior team members by sharing best practices and providing guidance on WalkMe solution design. • Ensure quality assurance (QA) by testing published content in test and production environments to validate performance and accuracy. • Document thoroughly within the WalkMe Editor, providing detailed notes on steps, engagements, and rules to support transparency and future updates. • Maintain accurate project tracking in the project management system, including deliverables, sub-tasks, change requests, and time logs. • Develop and monitor reports on user adoption metrics, engagement rates, and behavior analytics using WalkMe tracking features. • Manage and resolve WalkMe service tickets in accordance with standard response times and service-level expectations.

🎯 Requirements

• Experience working with WalkMe or similar digital adoption platforms is a plus. • Programming bootcamp or coding experience preferred (knowledge of HTML, CSS, or JavaScript a plus). • Experience applying or managing chatbots is an advantage. • Strong analytical and problem-solving skills with high attention to detail. • Ability to manage multiple projects simultaneously in a fast-paced environment. • Exceptional written and verbal communication skills. • Ability to work independently and collaboratively within a team. • Eagerness to learn new tools, technologies, and digital adoption strategies. • Strong organizational and time-management skills.

🏖️ Benefits

• Above market salary • HMO on Day 1 for principal and two dependents • Government-mandated benefits • Performance-based Incentives • Quarterly Company Events • 1,000 PHP De Minimis • Equipment and software provided