Senior Customer Success Manager

Job not on LinkedIn

🕒 April 13

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nintex

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Nintex is a SaaS company that provides a low-code/no-code process automation and business orchestration platform. It helps organizations automate workflows, forms, document generation, eSignatures, and robotic process automation while integrating across enterprise systems (Microsoft, Salesforce, SAP, etc. ). Nintex emphasizes AI-driven "agentic" orchestration that coordinates people, systems, and AI agents with built-in governance and compliance for use cases across HR, finance, government, manufacturing and other departments.

📋 Description

• The Senior Customer Success Manager (Sr CSM) is responsible for driving product adoption, value realization, and retention at scale across a broader and more complex customer portfolio. • The Sr CSM proactively manages customer health and engagement using usage telemetry, adoption signals, and actionable insights to prioritize intervention, mitigate risk, and drive growth. • This role operates with a high degree of autonomy and partners cross-functionally to execute repeatable success plays and ensure consistent, data-driven customer outcomes.

🎯 Requirements

• Bachelor’s degree in related field or equivalent combination of education and experience • 5-8 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments • Experience with Salesforce • Experience with a Customer Success Management platform is a plus

🏖️ Benefits

• Global Gratitude and Recharge Days • Flexible, paid time off policy • Employee wellness programs and counseling resources • Meaningful peer recognition and awards • Paid parental leave • Invention/patenting assistance • Community impact, paid volunteer time, and opportunities • Intercultural learning and celebration • Multiple tools through which to learn and grow, and an incredible global community