Donor Engagement Specialist, Bilingual – Spanish

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November 18

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NMDP

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Non-profit • Charity • Science

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

1001 - 5000 employees

Founded 1987

🤝 Non-profit

🤲 Charity

🔬 Science

📋 Description

• This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry. • Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly. • Good guardianship of member confidentiality and identity is required. • Candidate must demonstrate professional telephone etiquette with the ability to build rapport with customers in a heavy blended call environment.

🎯 Requirements

• Bachelor’s degree in human services or a Health Care related field is required. • Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change. • Three years customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience. • Experience with basic word processing and data entry required. • MS Office, including basic word processing, spreadsheet, and database software application skills. • Proficiently applying computer skills and engaging with customers simultaneously. • Advanced internet research skills including familiarity with social media.

🏖️ Benefits

• NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. • Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information