Senior Product Manager – Surcharging

Job not on LinkedIn

November 13

Apply Now

Receive Emails with Similar Jobs

NMI

WebsiteLinkedInAll Job Openings

Fintech • Payments • SaaS

NMI is a leading global embedded payments enablement platform that provides a comprehensive, all-in-one solution for accepting and managing payments. Their platform is designed to support a variety of payment methods, including online, in-person, mobile, and self-service transactions. NMI offers flexible and feature-rich payment gateways, merchant relationship management solutions, and fraud defense tools. Serving independent sales organizations, banks, software developers, and payment facilitators, NMI helps its partners grow by simplifying the complexities of payment processing and offering a scalable and unified payments experience. With over 20 years of experience, NMI connects over 237,000 devices and processes over $200 billion in payment volumes annually. Their innovative approach and focus on flexibility and modularity make them a strategic partner in the evolving fintech landscape.

201 - 500 employees

💳 Fintech

☁️ SaaS

📋 Description

• Own the strategy and roadmap for customer fee products, including surcharging, dual pricing, cash discounting, and service fee programs across NMI’s omnichannel platform. • Lead discovery and research to understand merchant and partner needs, market trends, and regulatory developments that influence customer fee adoption and interchange optimization. • Define clear product requirements and success metrics that balance business goals, partner enablement, compliance, and end-customer experience. • Collaborate with cross-functional teams (engineering, legal, compliance, sales and marketing) to design, develop, and launch compliant customer fee solutions that align with card brand and state regulations. • Partner with internal stakeholders and external vendors to assess buy vs. build opportunities and ensure the right strategic partnerships are leveraged to accelerate product delivery. • Ensure regulatory compliance and risk mitigation, maintaining alignment with card networks, processors, and legal and compliance teams throughout the lifecycle of customer fee initiatives. • Support commercial teams in developing go-to-market strategies, partner enablement materials, and sales training to ensure effective positioning and adoption. • Analyze program performance and customer feedback to optimize pricing strategies, adoption rates, and partner satisfaction. • Act as subject matter expert on customer fee programs, educating internal and external teams on market positioning, compliance nuances, and best practices. • Monitor the competitive landscape to identify emerging trends, competitive differentiators, and strategic opportunities to enhance NMI’s offering.

🎯 Requirements

• 5+ years of payments industry product management experience, including proven experience bringing customer fee solutions, like surcharging, to market in the US. • Practical product experience across customer insights, product strategy and planning, execution, data driven outcomes, and leadership. • Experience in vendor selection and management as well as buy-build analysis. • Ability to break down market trends, customer & sales feedback and competitive intelligence into well defined, concise product strategy plans. • Excellent written and verbal communication skills with customers, business and technical team members across the organization • Strong interpersonal skills and an effective communication style • Understanding of agile scrum methodologies • Ability to effectively communicate and work in a distributed environment with colleagues located in different geographical regions and across various levels of departments and organizations to facilitate meetings with a business and a technical audience • A Bachelor's degree in business management, computer science, engineering, accounting, economics, finance or a related field preferred • This position requires some travel to partner sites, conferences, and in-person team planning meetings (about 10%)

🏖️ Benefits

• Competitive salary + bonus • A remote first culture! • Flex PTO • Health, Dental and Vision Insurance • 13 Paid Holidays • Company volunteer days