Remote Customer Success Specialist

Job not on LinkedIn

July 4

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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NoGigiddy

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B2C • Marketplace • Recruitment

NoGigiddy is a platform that connects gig workers with flexible job opportunities from over 20 staffing platforms, allowing individuals to choose where and when they want to work. The company empowers users by simplifying the job search process and providing access to a variety of gig roles to maximize earning potential. With a focus on flexibility and worker autonomy, NoGigiddy aims to enhance the gig economy experience for both workers and businesses.

11 - 50 employees

👥 B2C

🏪 Marketplace

🎯 Recruiter

📋 Description

• Build and maintain strong relationships with customers, understanding their needs and goals. • Provide timely and effective support via email, phone, and chat, addressing customer inquiries and resolving issues. • Conduct onboarding sessions for new customers, ensuring a smooth and positive experience. • Monitor customer usage and engagement, identifying opportunities for improvement and growth. • Collaborate with internal teams to provide customer feedback and contribute to product enhancements. • Develop and deliver training materials, tutorials, and resources to help customers maximize the value of our products. • Proactively identify and address potential challenges or risks, ensuring customer satisfaction and retention. • Track and report on key customer success metrics, providing insights and recommendations for continuous improvement.

🎯 Requirements

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. • Strong problem-solving skills and the ability to think creatively to find solutions. • Highly organized and detail-oriented, with the ability to manage multiple priorities and tasks. • Self-motivated and proactive, with a passion for helping customers succeed. • Basic familiarity with customer success software, CRM systems, and other relevant tools. • Ability to work independently in a remote environment, demonstrating strong time management and self-discipline. • No degree required; we value relevant experience and skills. • Experience in a customer service, support, or similar customer-facing role. • Additional language skills [if applicable].

🏖️ Benefits

• Competitive salary and performance-based incentives. • Flexible working hours and remote work options. • Professional development opportunities and support for continuous learning. • A collaborative and supportive team environment.