Senior Payment Operations Specialist

Job not on LinkedIn

🕒 September 3

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nomi Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $110M Series A on 2021-12

Healthcare • Consulting • Logistics

Nomi Health is a company focused on transforming the healthcare system to be more accessible and affordable for everyone. They provide various services and solutions, including direct healthcare services, pharmacy management, analytics, and financial services. Their direct network connects buyers, providers, and patients to eliminate complexity and reduce costs in the healthcare system. Nomi Health works with employers, governments, and other partners to manage healthcare expenses through their digital-first and real-time solutions. They aim to simplify healthcare economics and provide better access to care.

📋 Description

• Manage, monitor, and ensure all payment processing meets established SLAs for timeliness and accuracy • Triage and resolve payment exceptions, including items in manual review queues • Perform daily and monthly reconciliation of payment accounts • Ensure all payment activities adhere to regulatory and internal compliance guidelines, including NACHA rules, HIPAA requirements, and company-specific controls • Investigate and resolve discrepancies across multiple systems, including payment gateways, ledgering platforms, and claims processing systems • Conduct production verification following releases • Prepare operational reports on payment volumes, exception rates, and reconciliation status for internal stakeholders • Collaborate with Product and Technology teams to identify platform defects, define operational requirements, and validate enhancements • Coordinate with Finance, Engineering, and Compliance to resolve escalated payment issues • Maintain and follow standard operating procedures; recommend process improvements • Assist with audit support by providing documentation and transaction-level detail

🎯 Requirements

• 5+ years of experience in payment operations, financial services, or healthcare claims/insurance operations • Ability to translate operational pain points into clear requirements for Product and Technology teams, and to validate that delivered solutions meet operational needs • Strong written and verbal communication skills with the ability to present complex operational information clearly to both technical and non-technical audiences • Demonstrated ability to lead root cause investigations, ask incisive questions, and de-escalate high-pressure situations with internal and external stakeholders • Track record of building effective working relationships across departments including Finance, Product, Engineering, and Compliance • Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, VLOOKUP/XLOOKUP, data validation, macros/VBA, and large dataset management • Proven ability to manage competing priorities in a fast-paced environment while maintaining accuracy and accountability • Strong analytical and problem-solving skills with a bias toward process improvement and operational efficiency • Ability to develop and deliver training materials and present to cross-functional teams • Self-directed and proactive, with demonstrated ownership of outcomes and continuous improvement mindset • Experience leveraging AI tools (e.g., ChatGPT, Claude, Copilot) to improve operational workflows, accelerate data analysis, automate repetitive tasks, or enhance decision-making in a professional setting • Working knowledge of SQL for querying databases, building ad hoc reports, investigating data discrepancies, and supporting reconciliation workflows • Experience with Jira, CRM platforms, and operational workflow tools; comfort learning and navigating new systems quickly