Enterprise Support Specialist

🔥 1 minute ago

🇪🇺 Europe – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

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Nordhealth

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Nordhealth is a fast-growing software company focused on redefining healthcare through innovative products. The company is expanding internationally and values its diverse team of experts, including developers, sales personnel, customer service representatives, and project coordinators. Nordhealth is actively hiring new professionals and offers various employment opportunities such as fully remote and hybrid roles in Europe and the UK. To learn more, visit nordhealth. com.

📋 Description

• Act as the main support contact for Enterprise customers, often multi-site clinic groups • Provide efficient, high-quality support that meets agreed targets and service levels • Build strong relationships with key stakeholders at Enterprise customers • Own escalations and complex cases through to resolution • Support finance-related questions and setups in Provet, including invoicing, payments, VAT/tax settings, financial reporting and accounting integrations • Work independently and as part of the team to build support best practices • Collaborate with Sales, Marketing, Implementation and Product Development teams • Contribute to individual, Business Unit, Team and Company OKRs • Participate in sales, marketing, implementation and product development tasks as needed

🎯 Requirements

• Experience supporting Enterprise or key account customers in a B2B software (SaaS) environment • A background in finance, accounting or payments through education or work experience is preferred • Experience in healthcare or veterinary software is a plus • Ability to manage multiple customers and priorities at the same time • Fluent spoken and written English (required) • Prior experience of working in an international company • Ideally, experience working in a fast-growing, global SaaS company • Proven track record of maintaining a high level of customer satisfaction • Ability to work efficiently towards quantitative support targets • Ability to work independently and collaboratively • Strong collaboration skills • U.K. working hours availability

🏖️ Benefits

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare • Endless learning and professional growth opportunities • The tools you need, and enjoy using • Amazing company events • Great colleagues from around the world • Flexible days • Freedom of space • Autonomous teams and self-sufficiency • Remote-first work with the option to work remotely or from offices/collaboration hubs

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