Customer Success Associate

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November 20

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Notabene

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Compliance • Crypto • Security

Notabene is a company that provides comprehensive crypto compliance solutions, specializing in the FATF's Crypto Travel Rule. It offers a robust pre-transaction decision-making platform designed to identify and stop illicit activities before they occur. Notabene's SafeTransact platform integrates various compliance tools for end-to-end transaction verification, counterparty sanctions screening, and self-hosted wallet identification. The company also operates an expansive global network of VASPs, facilitating secure data transfers and compliance across multiple jurisdictions. Notabene is highly regarded for its enterprise-grade security and privacy measures, ensuring safe and compliant crypto transactions for its clients.

11 - 50 employees

Founded 2020

📋 Compliance

₿ Crypto

🔐 Security

📋 Description

• Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell • Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics • Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. • Partner with internal teams (Solution Engineers, Support, Product, Sales) to resolve issues and advocate for customer needs • Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) • Provide timely, clear, and empathetic support via chat, email, and video calls • There may be expectations to participate in On Call duty outside of office hours.

🎯 Requirements

• 1–3 years of experience in Customer Success, or Account Management in the Cryptocurrency SaaS space or a Fintech with experience managing your own book of business of SMB accounts • Proven ability to manage the full customer lifecycle: onboarding through renewal and upsell • High emotional intelligence and some who is motivated by learning and problem solving • Excellent communication skills — you’re clear, empathetic, and professional • Ability to work independently and remotely in a fast-paced startup environment • Strong problem-solving and organizational abilities; able to manage multiple priorities • Proactive, hands-on attitude — willing to roll up your sleeves • Experience in Crypto, Fintech or Regtech is a big bonus but isn’t required. • Spanish speaking preferred • Located in North America or LATAM.

🏖️ Benefits

• Flexible Remote Work: Work from anywhere! • $1000 WFH Stipend: Use within your first year of employment. • MacBook Pro: Procured by you and your manager to find a model that meets your needs. • Unlimited PTO: We trust you to take as much holiday as you need. • Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.