Operations & Automation Associate

🕒 May 15

🏢🏡 London – Hybrid

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Nous

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

☁️ SaaS

🤖 Artificial Intelligence

💰 $9M Seed Round - Nous on 2022-02

B2C • SaaS • Artificial Intelligence

Nous is a UK-based consumer service powered by AI that automatically tracks household bills and service contracts, finds better tariffs or renegotiates current deals (energy, broadband, mobile, mortgages and more), and handles the paperwork and switching for users. It offers a free tier and a Premium subscription with additional features and cash rewards, and aims to save households time and money during the cost-of-living crisis.

📋 Description

• Improving the systems behind the scenes, the workflows, tools, automations and processes • Supporting members, understanding tickets and conversations, and identifying repeated work • Spotting failure modes and turning messy processes into clear procedures • Owning automations end to end • Designing better workflows and writing clear operating procedures • Working with product, engineering, data and experienced operators to improve journeys of members

🎯 Requirements

• 2–5 years’ experience in operations, consulting, product operations, customer operations, startups, process improvement, or another fast-moving environment • Have made extensive use of AI tools in your work, or are clearly on the path to doing so • Are excited by the idea of owning automations and operational workflows end to end • Learn new tools quickly and are not intimidated by technical systems, internal tooling or messy operational data • Have a forensic eye for detail and enjoy tracing problems back to their root cause • Can turn ambiguous, messy work into clear processes, documentation and repeatable systems • Are naturally empathetic and understand why staying close to customers matters • Communicate crisply, whether you’re writing a process, explaining a problem in Slack, or helping a colleague understand a new workflow • Work effectively in high-ambiguity, high-growth environments where priorities can shift fast • Take ownership without needing lots of structure, and are motivated by making the team around you more effective • Want to help build the company you want to work in, not just do the job in front of you

🏖️ Benefits

• Kitchen’s well-stocked • Coffee’s excellent • Team is great