ITSM Incident and Problem Manager

Job not on LinkedIn

🕒 April 14

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Global Enterprise Services, LLC (GES)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🔒 Cybersecurity

IT Modernization • Cybersecurity • Data Science

Global Enterprise Services, LLC (GES) is a technology solutions provider that focuses on delivering efficient and innovative IT services in the digital era. They specialize in digital transformation, IT modernization, and leveraging next-gen IT operations to enhance business growth. GES offers a range of services including data science, cybersecurity, and managed services to help organizations optimize their technology integration and operational efficiency.

📋 Description

• Lead day-to-day Incident Management activities, ensuring rapid restoration of service and adherence to agreed SLAs • Provide command and control of Major Incidents, chairing technical bridge calls, coordinating SMEs and directing resolution activities • Maintain accurate, high-quality incident records, outage documentation and communications to support availability reporting and stakeholder awareness • Manage the full Problem Management lifecycle, including root cause analysis, Known Errors, workarounds and preventative actions • Drive trend analysis and produce high-quality reports with insights and recommendations for technical and executive audiences • Support Post Incident Reviews and continual improvement initiatives, uplifting SOPs, workflows and ITIL-aligned processes • Collaborate closely with technical and service teams to improve help desk capability, knowledge sharing and operational resilience

🎯 Requirements

• Bachelor's degree and five (5) years or more of experience; master's and three (3) years or more of experience. • Interim Secret clearance required to start; Ability to obtain Secret clearance required to maintain employment • US citizenship required • Certifications: CompTIA Security+ or equivalent (IAT-2)

🏖️ Benefits

• Remote