Technical Product Manager

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November 6

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NPS Prism

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B2B • B2C • SaaS

NPS Prism is a customer experience (CX) benchmarking platform developed by Bain & Company, designed to provide insights that help businesses enhance their customer journeys. The platform allows business leaders to access real-time data, benchmarking metrics, and tailored insights to make informed decisions about customer experience improvements. With a global dataset and customer feedback from various industries, NPS Prism helps companies understand their performance relative to competitors and identify impactful areas for enhancement in customer satisfaction.

201 - 500 employees

Founded 2019

🤝 B2B

👥 B2C

☁️ SaaS

📋 Description

• Own the strategy, vision, and roadmap for innovative SaaS products • Set ambitious goals, navigate complex challenges, and deliver impactful features • Drive the creation of data-driven tools leveraging data science and machine learning • Collaborate closely with cross-functional teams including software engineering, data engineering, data science, analytics, and design • Engage cross-functional teams to align on priorities and go-to-market strategies • Define, track, and analyze key product metrics to evaluate success and inform roadmap decisions

🎯 Requirements

• 6+ years in Product Management in high-growth tech company or equivalent experience leading software or data products • Bachelor’s degree in a relevant field (e.g., Science, Engineering, Computer Science) • Proven success delivering SaaS products end-to-end, ideally in data-intensive or analytics-focused domains • Experience working in agile environments, with excellent knowledge of product development lifecycles and proficiency in Jira • Familiarity with core software engineering concepts, technical feasibility trade-offs, and modern development workflows • Understanding of engineering best practices around quality and CI/CD • Experience defining detailed product requirements, writing user stories, managing backlogs, and supporting engineering delivery using tools like Jira • Hands-on expertise with A/B testing, quant/qual research, usability testing, and customer feedback loops • Working knowledge of data infrastructure, data pipelines, and governance principles • Fluency in experimentation, usage analytics, and product performance tracking using tools like Pendo, with a strong grasp of KPI frameworks • Strong prioritization skills with a proven ability to manage complexity, make trade-offs, and deliver results at scale • Ability to lead autonomously in ambiguous environments, aligning teams and decisions around customer and business impact • Exceptional communication skills with the ability to influence cross-functional teams, senior stakeholders, and technical partners • Detail-oriented and proactive — comfortable validating features through edge case testing, covering complete user journeys, and ensuring product quality • Skilled at using data and insight to continuously improve product outcomes and team execution.

🏖️ Benefits

• Award-winning collaborative work culture • Diversity, inclusion, and collaboration initiatives • Professional development opportunities