Chronic Care Management LVN

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🕒 July 21

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Nsight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1910

📡 Telecommunications

💰 Undisclosed on 2019-02

Telecommunications

Nsight is a Wisconsin- and Upper Michigan-focused telecommunications holding company and service provider that owns brands including Cellcom, Nsight Telservices, and Nsight Tower. The company emphasizes customer-focused operations, employee development, community involvement and investor relations, offering telecom services, network infrastructure and related support across its operating sites.

📋 Description

• Operate in a high-volume clinical call center environment, managing a combination of inbound and outbound telephonic patient interactions throughout each shift • Conduct outbound phone calls to check in on patients and address health concerns, maintaining an expected call volume of 70 to 90 calls per day • Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-based and queue-based environment • Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience • Conduct and document monthly Chronic Care Management (CCM) care plan calls, ensuring patients receive timely outreach and comprehensive care coordination in line with program requirements • Collaborate with providers to coordinate timely and effective patient care via telephonic communication • Accurately document all patient interactions in our clinical platform in real time, ensuring documentation is completed during each call • Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards • Adapt to fluctuating call volumes and shifting priorities throughout the day while maintaining a high standard of patient care • Adapt to ongoing clinical process changes and updated workflows as the department evolves to meet operational and patient care needs • Pivot to different workflows as needed, including CCM adherence calls, patient onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals • Maintain compliance with company policies and applicable regulations • Perform other duties as assigned

🎯 Requirements

• Active LPN/LVN Compact License required • Passionate about patient care, possessing the ability to relate with empathy and compassion. A passion for patient teaching is a must. • Strong communication and organizational skills • Proficient with computers, EMRs, and telehealth tools • At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus) • Previous call center, teleservice, or high-volume phone-based work experience preferred.

🏖️ Benefits

• 11 Paid Company Holidays annually • Paid Time Off (PTO) • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment