Clinical Operations Intern

November 17

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

👨‍🎓 Internship

⚪️ Entry-level

🏥 Clinical Operations

🚫👨‍🎓 No degree required

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NuvoAir

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Healthcare Insurance • SaaS

NuvoAir is a medical service organization and a patient management technology platform that specializes in providing high-quality care for chronic heart and lung conditions such as asthma, COPD, and heart failure. The company partners with healthcare providers, health plans, and specialists to deliver personalized, proactive care and streamline operations. NuvoAir offers services that include virtual and in-person appointments, easy-to-use health monitoring devices, and support for sleep and heart conditions. Their mission is to provide timely care and support to improve patients' quality of life, making healthcare accessible from anywhere and covered by insurance.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Check patients in for their scheduled virtual appointments and verify required information. • Provide frequent, hands-on tech troubleshooting to help patients connect to their virtual visits (audio, video, device setup, platform access). • Collect and document patient copays or outstanding balances. • Enter clinical and administrative information into patient charts with accuracy and attention to detail. • Recognize when a patient’s needs fall outside your scope and promptly direct them to the appropriate clinical team member. • Assist with general administrative tasks to support smooth virtual clinic operations. • Maintain patient confidentiality and adhere to HIPAA standards at all times.

🎯 Requirements

• Strong technical skills and ability to troubleshoot device, audio/video, and connectivity issues—this is a must. • Comfort and confidence guiding patients through technology challenges multiple times per shift. • Excellent communication and customer service abilities. • Strong attention to detail and organizational skills. • Comfortable learning and working within digital tools and EHR systems. • Ability to work independently and follow established workflows. • Professionalism, reliability, and willingness to learn. • Interest in healthcare, clinical operations, or health administration. • Prior experience in tech support, customer service, or administrative roles is a plus.