Fraud Analyst

🕒 May 22

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Nymbus

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🏦 Banking

Consulting • Marketing • Banking

Nymbus is a technology company that provides modern banking solutions tailored for banks and credit unions. It offers a robust core banking platform that facilitates the launch of digital banking services and retail strategies, enabling institutions to innovate rapidly while ensuring compliance and operational efficiency. Through its suite of services, including onboarding, digital banking tools, and managed services, Nymbus empowers financial institutions to enhance customer experience and drive growth in a competitive landscape.

📋 Description

• Monitor and analyze transactions and account activities to identify suspicious activity and potential fraud. • Utilize various fraud detection tools to identify and prevent fraud proactively. • Accurately document fraud attempts, trends and loss events. • Speak to account holders, victims and fraudsters where appropriate to gather further information and supporting documentation. • Review and process customer claims of unauthorized activity related to Debit card, Credit card, ACH, P2P and Bill Payments using a variety of systems. • Analyze dispute cases and merchant documentation to determine chargeback eligibility. • Keep management up to date on fraud-related incidents and emerging trends, and make recommendations for process improvements. • Ensure that all alerts and cases are handled efficiently and timely. • Exercise discretion and independent judgment in essential job functions. • Provide cross-functional support to internal operational and support teams through internal messaging systems, phone-call transfers, and input on transaction decisions escalated for fraud review. • Communicate with clients and operational teams while maintaining response times within standard Service Level Agreement timeframes. • Perform other duties as assigned.

🎯 Requirements

• At least 3 years of experience in fraud detection, investigation, or a related field. • Past experience working in a financial institution or fintech environment. • Some college is preferred but not required; Business, Criminal Justice, or Finance-Related concentration preferred but not required. • Familiarity with Verafin and DataVisor preferred but not required. • Fraud certification desired. • Ability to understand assignments and complete work independently with limited manager intervention. • Understanding of basic process flows and upstream and downstream impacts. • Open-mindedness and adaptability to new ideas in a changing environment. • Exceptional attention to detail. • Comfort navigating multiple systems and applications and using resources to solve routine challenges. • Ability to multitask and function efficiently in a high-volume, fast-paced, deadline-oriented environment. • Time management, prioritization, and analytical skills. • Team-building, interpersonal, and relationship-building skills. • Strong verbal and written communication skills. • Ability to handle complex situations requiring analysis or research using independent judgment. • Analytical, research, and problem-resolution skills. • Existing knowledge of banking policies, procedures, and government regulations. • Excellent customer service skills and ability to handle routine or occasional customer-service inquiries independently. • Proficiency in Microsoft Office applications. • Ability to work with minimal supervision in decision-making. • Hours: 9–6pm EST, Monday–Friday.

🏖️ Benefits

• Annual Cash Bonus and Equity Options commensurate with the role level and experience. • Fully Remote. • 401(k) plan. • Insurance - Health, Dental, and Vision. • Time Off