Customer Success Manager

November 11

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Nysonian Inc.

WebsiteLinkedInAll Job Openings

Finance • B2B

Nysonian Inc. is a diversified conglomerate and brand-building holding company that develops, acquires, and manages a portfolio of creative consumer and business brands. It positions itself as a company-builder, helping brands grow from idea through scaling with an emphasis on creative strategy and long-term value. The site references a portfolio, limited partner login, and team disclosures, indicating it also operates with investors and a governance structure typical of investment or holding firms.

201 - 500 employees

💸 Finance

🤝 B2B

📋 Description

• Lead, coach, and mentor the Customer Success & Support team to ensure consistent, high-quality service. • Monitor and analyze performance metrics (SLA, KPI, customer satisfaction) to identify opportunities for improvement. • Develop and implement service strategies to improve customer retention, loyalty, and engagement. • Collaborate cross-functionally with Sales, Operations, and Product teams to optimize the end-to-end customer journey. • Conduct regular performance reviews, training sessions, and development plans for team members. • Manage escalations and act as the main point of contact for complex or high-impact customer issues. • Drive continuous improvement initiatives, leveraging customer insights and performance data to enhance service quality. • Prepare and present department performance reports to executive leadership. • Promote a customer-centric culture through accountability, recognition, and professional growth initiatives.

🎯 Requirements

• Bachelor’s Degree in Business Administration, Communications, or a related field. • Minimum 5 years of experience in Customer Success, Customer Service Management, or Operations Leadership. • Proven experience managing teams and achieving SLA/KPI performance targets. • Strong analytical and problem-solving skills; proficiency in CRM systems and reporting tools. • Excellent leadership, communication, and conflict resolution abilities. • Fluent in English and Spanish (spoken and written). • Highly organized with strong attention to detail and ability to manage multiple priorities. • Customer-first mindset with the ability to translate data insights into actionable results.

🏖️ Benefits

• Competitive base salary plus performance-based incentives • Growth opportunities within an expanding international organization • Cross-border collaboration with U.S.-based teams and global partners • A dynamic, inclusive, and mission-driven work environment