Customer Service Representative

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February 18

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Oak Street Health

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Healthcare Insurance • Wellness

Oak Street Health is a primary care company that specializes in providing healthcare services for Medicare-eligible adults across the United States. As part of CVS Health, Oak Street Health operates a network of clinics that focus on primary care, chronic condition management, wellness, and preventive care. Their comprehensive healthcare approach includes coordinating care for older adults, managing chronic conditions, and offering support with Medicare and insurance navigation. They emphasize accessibility, offering services such as telehealth, transportation to appointments for eligible patients, and online scheduling. Known for personalized, value-based care, Oak Street Health is also endorsed by AARP as a trusted provider for seniors.

5001 - 10000 employees

Founded 2012

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Manage large amounts of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers

🎯 Requirements

• Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school degree

🏖️ Benefits

• Generous retirement options • Paid vacation/sick time • Health, vision and dental benefits • Supportive and fun culture