Customer Success Manager

🕒 October 17

🇺🇸 United States – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oceans

WebsiteLinkedInAll Job Openings

201 - 500 employees

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Oceans is a company that provides highly skilled, global remote talent to businesses in various sectors such as operations, finance, marketing, and administration. They are focused on fixing the outdated reputation of outsourcing by offering experienced and motivated professionals—referred to as 'Divers'—who seamlessly integrate into companies, significantly contributing to their success. Oceans prides itself on ensuring strong matches between their clients and Divers through a meticulous selection process, offering continuous upskilling, high retention rates, and exceptional client support. They cater to startups, e-commerce businesses, small businesses, and solopreneurs, enabling them to scale efficiently with top-notch remote talent.

📋 Description

• Design and guide clients through structured, customized onboarding processes • Facilitate calls with clients and talent during the earliest partnership stages • Establish alignment around clients' and talent's individual ways of working • Advise clients on best practices for collaboration and service usage • Monitor and document partnership health throughout the relationship • Manage client dissatisfaction and misalignment toward productive outcomes • Proactively address issues and prevent service-level churn • Maintain partnership satisfaction and growth infrastructure using HubSpot, Slack, Gemini, Claude, and Google Sheets • Represent the client/talent partnership in the internal development process • Collaborate with Internal Talent Success and Training Teams • Report to the Head of Customer Success

🎯 Requirements

• Strong understanding of the needs of early-stage startup founders and ideal behaviors of proactive operators • Understanding of business operations, employee onboarding and utilization, manager/direct-report hurdles, and global talent systems • Previous experience working with founders strongly preferred • Former founder experience strongly preferred • Customer/Client Success or Account Management experience at a fast-moving startup is an asset • Exposure to the outsourcing industry is an asset • Ability to manage, work with, and serve people from diverse backgrounds inclusively • Relationship management skills • Expectation management skills • Strategic judgment • Dynamic problem-solving ability • Cross-cultural understanding • Ability to understand and analyze subtext and context clues to identify hidden misalignment and maladaptive ways of working

🏖️ Benefits

• Fully-remote work arrangement • Benefits information provided during the offer process

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