Operations Specialist – Retail/CPG

Job not on LinkedIn

November 24

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Logo of Oceans

Oceans

Recruitment • HR Tech • B2B

Oceans is a company that provides highly skilled, global remote talent to businesses in various sectors such as operations, finance, marketing, and administration. They are focused on fixing the outdated reputation of outsourcing by offering experienced and motivated professionals—referred to as 'Divers'—who seamlessly integrate into companies, significantly contributing to their success. Oceans prides itself on ensuring strong matches between their clients and Divers through a meticulous selection process, offering continuous upskilling, high retention rates, and exceptional client support. They cater to startups, e-commerce businesses, small businesses, and solopreneurs, enabling them to scale efficiently with top-notch remote talent.

201 - 500 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Manage day-to-day retail operations across Target, Walmart, and other national accounts. • Oversee PO intake, allocations, routing, 3PL coordination, pick/pack/ship, ASNs, invoicing, and reconciliation. • Maintain clean EDI flows across 850/855/856/810/997 and retailer portals. • Manage inventory health across distribution centers. • Build and manage forecasting models (MAPE, WOS targets, seasonality). • Escalate constraints early and provide accurate ETAs and mitigation plans. • Monitor retailer scorecards daily and proactively prevent OTIF issues. • Lead root-cause analyses and corrective action plans. • Reduce chargebacks through improved processes and 3PL coordination. • Partner daily with 3PLs on orders, dispatches, routing compliance, and operational performance. • Troubleshoot delays, ASN issues, shortages, and warehouse errors. • Work inside retailer portals (Retail Link, Target Partners Online) and EDI systems. • Investigate and resolve systemic data discrepancies. • Ensure flawless accuracy across orders, shipments, and compliance documentation. • Respond quickly and calmly to operational fires. • Drive both immediate fixes and long-term solutions. • Provide clear, proactive communication to internal teams and retail partners.

🎯 Requirements

• 3–5+ years of CPG retail operations, working directly with mass retailers. • Hands-on experience with Walmart Retail Link and Target Partners Online (required). • Deep knowledge of 850/855/856/810 compliance workflows. • Strong demand planning, MAPE analysis, WOS modeling, and inventory forecasting. • Proven ability to improve OTIF, reduce chargebacks, and maintain operational accuracy. • Ability to work closely with 3PLs, logistics teams, sales, and supply chain functions. • Calm under pressure, solutions-oriented, and proactive in preventing issues before they occur. • Bonus skills: Experience with Costco, Walgreens, Kroger, or B&N: • Advanced forecasting or statistical modeling. • Vendor compliance experience. • ERP → retailer systems integration or automation exposure.

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