Customer Success Engineer

Job not on LinkedIn

9 hours ago

Apply Now

Receive Emails with Similar Jobs

Oddin.gg

WebsiteLinkedInAll Job Openings

Gaming • B2B • B2C

Oddin. gg is a leading provider in the esports betting industry, offering a comprehensive suite of products that enhance betting experiences for both B2B platform providers and B2C operators. Their services include integration of esports odds, risk management solutions, and a user-friendly back-office platform to streamline operations. With a strong commitment to engaging new generations of bettors and ensuring integrity in esports betting, Oddin. gg is positioned as a market leader in this rapidly growing sector.

201 - 500 employees

Founded 2018

🎮 Gaming

🤝 B2B

👥 B2C

📋 Description

• Join a dynamic international Customer Success team that handles direct communication with our customers’ IT and operational teams, and is in constant synchronisation with our internal departments • A Customer Success Engineer is responsible for integration of Oddin.gg services within client platforms, providing technical support and advice to customers, and performing technical and operational coordination between the customers and Oddin.gg • Integrate and support Oddin.gg digital products (data feeds, APIs, and digital turn-key solutions) within customers’ platforms, following established processes • Work closely with customers’ IT departments and Oddin.gg product, development, and sales teams, with the aim of integrating new or existing customers to Oddin.gg services • Communicate directly with international B2B customers • Handle multiple customers at different locations • Take ownership of, troubleshoot, escalate, and resolve issues • Create and maintain technical documentation and knowledge base

🎯 Requirements

• Technical education OR adequate experience • Proficient use of English, Spanish, and Portuguese languages • Communication and general social skills - ability to build relationships quickly and effectively • Experience with technical support/sales operations • Basic understanding of web technology and communication protocols • Basic understanding and/or willingness to learn about the esports and betting industries • Being teamwork-oriented • Problem-solving attitude, with self-initiative and an eye for detail • Ability to quickly acquire new knowledge, technical skills, and technologies • Desire and possibility to travel • Positive attitude, diplomacy, and approachability • A knack for digital products and technology • Basic HTML and CSS knowledge • Basic programming knowledge • XML knowledge • Basic API and database knowledge • Other languages

🏖️ Benefits

• Work remotely from any location as an independent contractor • Competitive salary • Nimble environment where everything can be implemented very fast • Get things done attitude • Feedback from the employees and partners is considered for ongoing product development • Huge opportunity to work with the market leader at the intersection of two booming industries: esports and betting • Immediate impact on the performance of the company • Participate in our vision to cement our position as No.1 Esports analytics company