Customer Service/Dispatcher

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🕒 July 16

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Offshore Launch

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Offshore Launch is a company that provides AI-powered virtual assistant services to help businesses offload administrative tasks and streamline their operations. By leveraging global talent, Offshore Launch offers significant cost savings, operational efficiencies, and fosters a productive work environment where local teams can focus on high-impact work. Their unique approach includes embedding experienced career professionals into client teams, coupled with ongoing training and AI tools to enhance performance.

📋 Description

• Answer incoming calls and schedule appointments in HouseCall Pro or equivalent(ServiceTitan, Jobber). • Handle overflow and after-hours customer inquiries. • Manage customer calls professionally through VoIP tools (e.g., RingCentral/AT&T Office@Hand) and correspond with the internal team. • Follow company scripts and prompts to guide a smooth, consistent booking process. • Ask relevant plumbing-related diagnostic questions to capture accurate job details for dispatch. • Maintain detailed, accurate customer records in the CRM system. • Support lead tracking via marketing/lead dashboards (e.g., Scorpion, Chirp) where applicable. • Complete other administrative tasks as needed.

🎯 Requirements

• 2+ years of customer service experience, ideally in HVAC, plumbing, or another home services trade. • Familiarity with HouseCall Pro or similar dispatching/scheduling software(ServiceTitan, Jobber). • Strong verbal and written English communication skills. • Ability to multi-task and manage high call volumes while maintaining professionalism. • Comfortable working with VoIP systems and lead tracking software. • Prior plumbing or HVAC industry knowledge (Nice to have). • Experience with objection handling or win-back calls (Nice to have).

🏖️ Benefits

• Guaranteed annual bonus of one month's salary • Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores • Comprehensive health benefits, including dependents: health, life, vision and dental insurance. • 16 days PTO