Senior Customer Service Agent, Russian Speaker

November 12

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OKX

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Crypto • Web 3 • Fintech

OKX is a cryptocurrency exchange offering a comprehensive suite of trading solutions for both retail and institutional investors. The platform facilitates buying, selling, and trading of various cryptocurrencies with low fees, powerful tools like trading bots, and deep liquidity markets. OKX provides services such as quick crypto conversion, a liquid marketplace, and managed trading. It serves institutional traders with an advanced API connectivity, historical market data, and a robust OTC liquidity network. The company aims to ease the crypto trading and buying process, even integrating with Web3 technologies and offering educational resources for new users.

1001 - 5000 employees

Founded 2017

₿ Crypto

🌐 Web 3

💳 Fintech

📋 Description

• Interacts with customers to address their inquiries and problems in real-time. • Quick responses through live chat and professional, courteous customer service are among your duties. • Following up on help requests usually requires email communication as part of your tasks. • Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. • Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. • Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. • Establishing and nurturing strong relationships with company partners and external stakeholders. • Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.

🎯 Requirements

• A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. • At least 2 years of experience in language-related roles, including translation, interpretation, or localization. • Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency. • Ability to work independently in a fast-paced environment and deliver multilingual support. • Willingness to work according to a given schedule to support 24x7 language-related operations. • Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure. • Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions. • Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently. • Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

🏖️ Benefits

• Competitive remuneration package • Yearly Performance Bonus • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed. • Employee engagement, recognition and appreciation program. • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.