Senior VIP Manager – LATAM

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3 days ago

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OKX

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Crypto • Web 3 • Fintech

OKX is a cryptocurrency exchange offering a comprehensive suite of trading solutions for both retail and institutional investors. The platform facilitates buying, selling, and trading of various cryptocurrencies with low fees, powerful tools like trading bots, and deep liquidity markets. OKX provides services such as quick crypto conversion, a liquid marketplace, and managed trading. It serves institutional traders with an advanced API connectivity, historical market data, and a robust OTC liquidity network. The company aims to ease the crypto trading and buying process, even integrating with Web3 technologies and offering educational resources for new users.

1001 - 5000 employees

Founded 2017

₿ Crypto

🌐 Web 3

💳 Fintech

📋 Description

• Acquire and manage relationships with global VIP clients. • Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts. • Develop and implement customer service processes and systems, including management rules and monitoring of key customer status. • Analyze client behavior to identify unspoken needs and prepare key customer analysis reports. • Collaborate with stakeholders across departments to deliver optimal service solutions and experiences. • Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns. • Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers. • Maintain accurate data and information for weekly updates and analysis.

🎯 Requirements

• Bachelor's degree in Business Administration, Finance, or related field. • 4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments. • Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers. • Experience working with trading platforms or exchanges is highly advantageous. • Strong communication and written skills in both English and Spanish to effectively communicate with mandarin-speaking stakeholders in the local market. • Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills

🏖️ Benefits

• Competitive total compensation package • L&D programs and Education subsidy for employees' growth and development • Various team building programs and company events • More that we love to tell you along the process!