Business Applications Manager

October 24

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $99.5k - $135.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Olo

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SaaS • eCommerce • B2B

Olo is a restaurant technology platform that helps restaurants streamline their operations, enhance guest experiences, and increase sales. It provides comprehensive solutions for online ordering, delivery, catering, payment processing, and guest engagement through its fully integrated systems. Olo enables restaurants to leverage guest data to improve marketing strategies and optimize service through features like the Guest Data Platform and personalized marketing solutions. By using Olo, restaurants can manage digital orders, reduce fraud, and benefit from insights that drive growth and profitability. With a focus on online sales and customer relationship management, Olo partners with over 700 restaurant brands to enhance their digital capabilities and facilitate profitable growth.

501 - 1000 employees

Founded 2005

☁️ SaaS

🛍️ eCommerce

🤝 B2B

💰 $103.3M Post-IPO Equity on 2021-11

📋 Description

• Partner with the Revenue Systems team to collaborate on team dependencies and build a community of practice • Work closely with functional leaders and technical teams to develop strong relationships across the organization, acting as a subject matter expert (SME) and trusted technical advisor in system processes • Oversee and manage Olo’s Salesforce Administrator to build and maintain Salesforce solutions that accelerate our teams across our sales organization • Perform analysis of business requirements and recommend process or platform solutions and enhancements to internal stakeholders • Recommend and drive alternative technical solutions and explore the adaptation of policies, procedures, standards, techniques, materials, and equipment to meet specific cross-functional stakeholder needs and provide best of breed practice technology solutions • Work with various data groups to understand cross-functional data requirements and encourage data driven decision making in the delivery of business solutions (process and/or technology) • Identify resource requirements based on business and solution requirements, working with resource managers to obtain project commitment • Perform ad-hoc analyses of technology effectiveness to support ongoing strategic and tactical business initiatives • Define functional requirements, process flow diagrams and clear and concise user stories to deliver a scalable solution to the business goals

🎯 Requirements

• 5+ years of experience across Revenue Enterprise Applications support including: Salesforce.com, Clari, Gong, Outreach, Data Warehousing, Visualization, HRIS, and ERP systems • 3+ years of experience analyzing business requirements, developing, documenting, and implementing process flows and solution designs • Experience collaborating with business stakeholders, solution architects, developers and testers to drive end-to-end solutions • Expertise in business process modeling and diagramming (swimlane and sequence diagrams, process flows, UML, wireframes) • Experience with supporting technologies such as JIRA, Snowflake, Tableau, Lucidchart, SOQL, SQL • Experience working with agile methodologies and release planning • Experience self-managing projects in a fast-paced and dynamic environment, including developing project /sprint plans and reporting project status to executives

🏖️ Benefits

• 20 days of paid time off • 10 sick days • 11 holidays • year-end closure • health, dental, and vision coverage for yourself and your family • 401k match • remote-office stipend • generous parental leave plan • volunteer time off • gift matching policy • more!